Customer strategy consultant and thought leader on value proposition development, customer experience design and marketing analytics with articles published in leading media such as Strategy (journal of Strategic Planning Society), hbr.org and mycustomer.com
Relevant experience:
* Customer insight - customer research, segmentation, customer analytics and root cause analysis
* Strategy - business, customer and customer service strategy
* IT solutions - requirement definition and solution selection (CRM, analytics, decisioning)
* Data and Analytics - translation of strategic objectives into AI, reporting and data requirements
* Transformation - digital vision and strategy, operating mod...
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