Maintain knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to cross-sell.
Provide training to staff in regard to operations and policies.
Schedules, supervises, and motivates branch staff in an effort to maintain optimal Member service satisfaction levels.
Coach staff to fulfill business plan goals
Maintain consumer loan decision authority and assists team with escalated lending situations.
Ensures branch compliance with audit and security standards, policies and procedures.