Personal Information
Organization / Workplace
Malaysia Malaysia
Occupation
Senior Lead - SWG Client Support, Cloud & Smarter Infrastructure
Industry
Technology / Software / Internet
About
A strong individual with valuable experience in all facets of managing a global support team that focuses on troubleshooting, installations, configurations and maintenance for various desktop/enterprise operations,hardware,&software (Unix,Linux&Windows) with the ability to communicate complex technical information effectively & appropriately.
Multifaceted professional with 14 years background in telecommunication & IT industries.Strong experience in managing product software support & working with a cross functional and global team, with sound ability to effectively manage & lead a team of multi-task oriented engineers whom consistently achieve record-high customer satisfaction ranking...
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