An experienced IT professional with proven ability to successfully design, manage and run a Service Design and Transition function. This was delivered by communicating to all levels of the business and customers to understand their requirements and respond in a way that meets these requirements whilst understanding the capability of the current IS&T teams. The role was responsible understanding and designing all the relevant non-functional areas such as Availability, Capacity, Continuity, Performance, Service Levels and Contractual arrangements both internally and with third parties. As Circle Housing had no transition function my role encompassed the delivery of designs through transitio...
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