My passion for operational excellence is driven from my addiction to seek out constant and never-ending opportunities for organisational improvement. Improvement that ultimately drives the profitable growth of an organisation.
But with improvement comes change and change management is key. I firmly believe that the journey to convert a mere concept to being a successful initiative is to harness the talents of the broad team and the organisation around you. Warren Bennis, the American scholar, sums up my ethos perfectly when he says "Good leaders make people feel they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of ...