With twenty years experience working in professional services for some of the largest insurers and legal practices both in the UK and globally, both business and consumer facing, I have extensive experience of operating in a regulated environment including SRA and FSA. Following initial experience that grounded my knowledge, I have developed a portfolio of skills and expertise that helps define the processes involved at all stages of the customer journey.
I am experienced in creating from the ground up, restructuring and refining in order to maximise efficiency and profitability. I develop understanding of what we do as well as why we do it, cutting through the problems to improve every ...
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