Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Contact Center Solutions Architect at Optus Business @ GEIM
Industry
Technology / Software / Internet
About
I have 13 + years of extensive IT experience specializing in Contact Centre with focus on pre-sales, design, planning and transforming customer business by embracing collaborative technologies with a track record of creating innovative and profitable customer solutions across industry types.
I have involved in transitioning customers on various UC and Contact Centre Solutions based on Cisco (IPT and IPCC/UCCE), Avaya, Genesys, and Microsoft Lync 2013.
Besides being an experienced pre-sales consultant, I have played various roles like Consultant, Business Analyst, Service Delivery, and Technical roles through my tenure.
During my Tenure I had opportunity to get involved in multiple com...
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