No-nonsense-management
Talent management
Mystery hotel inspection
HOSPITALITY
HOTEL MANAGEMENT TRAINING
Training is not a one-time event. Management must be committed to ongoing training. Too often, managers and supervisors don鈥檛 know where to begin and don鈥檛 know how to get organized. That鈥檚 where we come in!
Guest interaction has been found to be the single most important detail that a guest will remember of their vacation or visit to a new destination. They remember how they were treated -good or bad. When the front and back of the house staff is trained to professionally acknowledge the guest (such as using the guest's name), significant increases in favorable comments have be...
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