Manage team of 25 staffs of service delivery team from project implementation to service delivery and post warranty service sales.
鈥� Manage resources and project implementation within project timeline.
鈥� Analyze and calculate cost of service such as implementation, training, cost of support during warranty etc.
鈥� Control budget of service in line with company policy and promote service team to be profit center.
鈥� Design service process including setup SLA and service catalog to ensure quality of service from project implementation to after sales support.
鈥� Responsible for service sales mainly focusing on Maintenance Agreement (MA) including SLA proposal, price negotiation, cont...
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