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www.HIMSSRegional.com © 2016 HIMSS. All Rights ReservedDISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not represent official policy or position of HIMSS
Texas Regional HIMSS Conference
2016 Houston, Texas
Experience Innovation
in Healthcare Institutions
Jeffrey Daniel Frey
Director, Innovation Communities
@jeffdfrey | jdfrey@mdanderson.org
May 17, 2016

www.HIMSSRegional.com © 2016 HIMSS. All Rights Reserved
I, Jeffrey Daniel Frey, DO NOT have a financial
interest / arrangement or affiliation with one or
more organizations that could be perceived as a
real or apparent conflict of interest in the context of
the subject of this presentation.
Conflict of Interest / Disclosure

1.  Understand a few of the drivers causing so
much change in healthcare.
2.  Be exposed to a model/process for introducing
new technologies into a healthcare institution.
3.  View communication plans of a mobile
technology strategy across experiences.
4.  Discuss specific technologies at use within
medical institutions.
Learning Objectives

1.  Drivers for Change
2.  Introducing New Technologies
3.  Mobile Strategy Scenario
4.  Technology Roadmaps
5.  A Culture of Innovation
Agenda

“Technology drives change.”
Technology enables change.
1. Drivers for Change

Tricorder
•  accurately diagnoses 13 health conditions
•  captures five real-time health vital signs
•  independent of a health care worker or facility
•  provides a compelling consumer experience
•  makes irrelevant poor access to medical care
The change is enabled by today’s technologies!!!

A.  Funding and reimbursement models to control
costs, increase access, quality and satisfaction
make central design and control obsolete.
B.  Government reform and regulations influence or
dictate delivery and insurance requirements.
C.  Emergence of new, nontraditional competitors
create more powerful sophisticated consumers.
D.  Proliferation of information available to
physician necessitates some form of support.

A.  Infrastructure and many data center systems
have rigorous procedures for introduction to the
multiple systems they touch
B.  Human resource and financial systems have all
those, regulations, and a set of employees with
requirements who also need to be educated
C.  Patient experience systems have all of the
above, along with buy-in needed from almost
every group that is involved in the change
2. Introducing New Technologies

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2. Introducing New Technologies

•  Strategic visioning process for the institution
•  Mobile strategy for today, tomorrow and future
•  Start with the future and work your way back
3. Mobile Strategy Scenario
Don’t show EVERYTHING you can do
Show the IMPORTANT things you need to do
Touch on INNOVATIVE things you want to do
(don’t overpromise and under deliver)

•  Over 90 people across the institution queried
•  60 focus groups targeted at patients
•  Each department met with individually
•  Developed a set of desires, shared across all
participants for comment and questions
•  Narrowed to IMPORTANT and INNOVATIVE
•  Strung together in a story that could be told

video

Discussion

4. Technology Roadmaps

4. Technology RoadmapsWendy
Austin
Jeff Frey
September 2015
Texting to replace
calling names at
appointments
Current
Secretary updates
check-in and wait
status
Aug. 2016
Text to announce
arrival to nurse and
wait times to
patients
August 2015
Mays Clinic
wayfinding pilot
and RFP
Current
Signs and Access
Future
Mobile indoor
navigation of
all public space
1:11
Secure SMS:
arrival and
wait time
notifications
Wendy
Austin
1:31 Wayfinding Jeff Frey
1:36 Screen share Larry Jones
1:40
Education &
resources
app
Louise Villejo
Sep
Text
call
ap
Current
Secretary updates
check-in and wait
status
M
sh
Current
Caregiver on
computer with
back to patient
M
Ep
E
Current
In house
developed app
w
Current
Signs and Access

Through our strategic planning, and mobile
strategy, we continue to build a culture of
innovation and want to help other healthcare
institutions to embrace and implement new
technologies.
5. A Culture of Innovation

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Experience Innovation HIMSS TX 2016

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