My mission is to successfully develop organizations, management and employees on the road to customer excellence, through training and coaching, creating maximum value for all stakeholders like customers, employees, shareholders.
International experience in managing customer facing operations (delivery, project management, service assurance, software documentation), pre-sales, sales, product management, quality management, Business Process Management & Improvement, Lean, Six Sigma, reporting systems, data analysis, maturity models, Process Improvement Training, Lean training and coaching.
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