Develop and implement best practices for the Customer Care Team in El Salvador. Distinguish ourselves through superb customer service and ensure requirements and expectations are exceeded.
Among other responsibilities I can name the following:
Ensure team's awareness and contribution to support the strategic direction in the Long Term Strategy.
Execution of goals and objectives in Customer Care Business Plan.
Measuring and managing performance to ensure expectations are met with team deliverables.
Manage and Coordinate effective interaction with: Region Americas Sales team; US Corporate Customer Care team; US Documentation Quality Assurance Analysts; US Business System Analyst; Region ...
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