Merced Overview
0 likes234 views
Merced Systems provides customer-facing solutions like sales and service performance management to help companies acquire and retain customers. Their solutions aggregate data, provide visibility and identify opportunities to enable world-class execution across sales, service, and operations. Merced offers consulting services and deployment options like SaaS and on-premise to help organizations optimize processes and drive performance.
Merced Overview
- 1. 1 息 2011 Merced Systems Confiden4al CMoevrceerd S Sliydsete TmBsC Merced Systems Execu4on For your Customer Facing Func4ons
- 2. 2 息 2011 Merced Systems Confiden4al Helping Companies Acquire and Retain Customers Tele-足 Sales Acquire Sales Performance Management Retain Service Performance Management Field Sales Retail Sales Partner Sales Customer Service Customer Support Back Office Field Service
- 3. 3 息 2011 Merced Systems Confiden4al Customer-足facing organiza4ons are challenged more than ever There are few silver bullets, so..You must execute Expand Geographic Presence Find New Sales Channels Launch New Products and Services Ensure Customer Loyalty Integrate Newly Acquired Companies
- 4. 4 In sales and service organiza4ons, this means you need to 息 2011 Merced Systems Confiden4al 則 Maximize revenue 則 Promote Higher-足Margin Selling 則 Retain top talent 則 Rapid issue resolu4on 則 Build & retain customers 則 Iden4fy and op4mize cross-足 sell & up-足sell opportuni4es 則 Accelerate cycle 4mes 則 Reduced variance among sales and service team members 則 Reduce overhead 則 Minimize errors Drive Sales ExecuGon Provide a Superior Customer Experience Ensure OperaGonal Efficiency
- 5. 5 息 2011 Merced Systems Confiden4al Execu4on is not easy Understanding is difficult 則 Data is massive and everywhere 則 Insufficient tools for Business Users 則 Lack of domain specific analysis Doing is difficult 則 OrganizaGons are siloed, complex and dynamic 則 Numerous non-足standardized business processes 則 Behavioral change is difficult
- 6. 6 Performance Management Enables World Class Execu4on Enable Ac4on Empower Frontline Automate Processes EXECUTE 息 2011 Merced Systems Confiden4al ANALYZE Best in class companies are 3X more likely to leverage PM SoluGons Aberdeen Group -足 April 2011 Aggregate Data Gain Visibility Iden4fy Opportuni4es
- 7. 7 息 2011 Merced Systems Confiden4al Merced Service PM Merced AnalyGcs Merced Systems Solu4ons Offerings Merced Sales PM Deployment OpGons Business ConsulGng Services ImplementaGon Services SaaS Managed Services On Premise ROI Development Change Management Opera4ons Consul4ng Design and Configura4on Adop4on Planning & Rollout Training & Support
- 8. 8 息 2011 Merced Systems Confiden4al The Problem The purpose of business is to create and keep a customer. -足Peter Drucker