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hci usability pattern language collaboration human factors creativity social media cscw story ux storytelling serious games e-learning chi sensemaking knowledge management conversation user interface innovation on-line trust history learning hci4d future problem formulation games complexity trust natural language diversity information technology artificial intelligence motivation conversational analysis rhetoric user-centered design theory of mind developing world global south icd4d third world patten language ucd social computing empathy cal icai learning objects upa native american handoff handover ecscw 2007 ecscw e-trust pedagogy cai chi 2005 hcic work transfer reality programmer productivity problem finding user studies problem solving golf tennis softball sports weekend warrior amateur sports design rationale design thinking user experience social impacts ai future studies robots ethics cognitive computing the singularity robotics turing aging web design intranet world wide web common ground end user programming smarter cities captology ecology green it incentives industrial research ibm software productivity socio-technical narrative methods story base handoffs handovers narrative stories organizational learning rationality conversational frames history of computing penny-wise business process re-engineering cost-cutting economics ubiquitous computing problem reframing digital divide