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operations management leadership chief operating officer business transformation change management project management job hunting customer experience business transformations customer service job hunting tips job hunting strategies job hunting support performance management people management people development time management talent management situational leadership resistance to change continuous improvement performance improvement customer relationship management strategy stakeholder management leadership development process improvement interview strategies interview infographic intrinsic motivation job hunting skills telephone interviews core values strategic thinking job search strategies purpose-led approach personal development client relationship management benefits realisation plan first impressions interview hints and tips communication quality culture change delegating face-to-face meetings performance measures complaint management empowerment incident management business continuity taguchi loss function management tips first-time management positive attitude task management the first 90 days trick or treat interviews visual motivator 90-dayplan waste management types of waste types of operational waste removing waste within a process cost-to-serve nonverbal cues nonverbal communication jargon busting business communication business speak body language albert mehrabian 7/38/55 rule quality management quality control quality checking quality assurance powerpoint slides error-proofing assurance risk-based approach positive influencing influencing techniques leadreship operational leadership omd embedding change change communication plan networking positive thinking 9-box grid wellbeing mental health self assessment review resilience relax reflect refer record recognise reboot react edinburgh building resilience arthur's seat self-reflection jp kotter change theory six thinking hats public notices parenting tips risk management balanced approach treating customers fairly no mess resource models time & motion exercises fishbone diagram complaint resolution hints and tips complaint handling supplier management successful partnerships relationship management telephone interview strategies benefits realisation change days change programmes project delivery gordian knot alexander the great strategic planning sounding boards elephant in the room different perspectives unsung heroes development punch and judy shows chnage impact assessments engagement change impact assessment benefits realisation plans risk and reward presentation delivery presentation preparation presentations top-down change slt senior leadership team management thinking continuous improvement schemes target operating models bug fixing supporting do-re-mi participating leadership styles directing the sound of music controlling collaborative authoritative team meetings team meeting tips team meeting expectations meeting etiquette meeting agendas back to the future delorean resource management peer group comparisons leading measures mentoring mentor stakeholders stakeholder identification stakeholder expectations stakeholder engagement stakeholder communication performance trust role model customer centric integrity honesty behavioural traits purpose measures methods performance framework dysfunctional behaviour the shawshank redemption some birds aren't meant to be caged service delivery hope will set you free hope get busy living getting past cv and resume filters force field analysis cv cover letters ats filters application success application filters supporting actions thomas-kilmann conflict mode instrument rules of engagement keeping the peace conflict management management offsites busines transformation bigger picture incident controller crisis management team feedback assert ask applaud anticipate a-frame redemption prevention identification detection client retention strategies client retention attention account management scaling-up scalability fintechstartups fintechs the candlestick maker the butcher the baker mentorship workplace culture punished by rewards people retention strategies people retention job search employee engagement alfie kohn support respect managing upwards sales operations sales management sales commission sales commission schemes retention strategies customer retention lateral thinking time target implementation dates scope creep scope project compromise options cost cost management inbox management email etiquette communication skills push pull leading and lagging measures absence absence management strategic plans seven key cogs programmes objectives mission goals critical path attendance attendance management job-hunting strategy interview tips face-to-face interviews cv filters visual aids for interviews consistently fair permission to differentiate treating people fairly de bonos hats edward de bono job applications interview face to face interviews face to face interview strategies trivial decisions snap decisions judgement decision-making critical decisions considered decisions