Never in human history has technology developed as fast as it has in the past twenty years, greatly affecting the way we live, work and communicate and the way we act. Now we are reaching a tipping point, the corporate world is beginning to understand and react on their customers' needs for more emotional connections, for a sense of belonging and for the need to bring the human back to the centre stage. We are entering the era of 'human to human' business and service development. We need to adapt with the change and look for new ways to lead and develop business, with a common customer-centric approach.
My passions are: Customer Experience, NPS, Customer-Centricity and Business Developm...
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