Computer Engineering student, Central University of Costa Rica, with more than 4 years of experience in implementing state-of-the-art software solutions. Expert in the administration and control of technological resources. As well as experience in escalation management and critical case management, based on ITIL methodology. Solid knowledge of systems such as AS400, SAP, Visiprise, as well as Windows Server Tools, Excel, Visual, Cisco, Project, Avaya. Ability to determine the needs of both internal and external customers and transform them into effective and tangible solutions. Proactive, detail oriented, versatile and assertive communication.
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