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Mumbai Area, India India

Program Director

Human Resources / Recruitment

• Coordinate with Accounts Team to develop strategic and tactical plans for the account • Monitor Delivery to ensure quality consistency • Coordinate new business migrations for existing business growth • Mentoring new resources and hand-hold them to understand the client environment • Develop/maintain individual skill levels • Support and encourage staff training • Encourage and maintain harmonious environment amongst team • Assist in devising and implementing plans to achieve staff goals • Identify and address areas of improvement at individual, team, customer and business levels • Support organization goals and objectives • Agent Rostering • Interacting with Cl...