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Smith_Joyce_M Resume 22-Jan-2016
- 1. Joyce M. Smith 2121 Franks St. Fort Worth, TX 76177|619-208-5626|smithjjm@gmail.com Objective: Results-oriented, dependable professional, Navy veteran, experienced in network administration, working independently and in a team environment to accomplish tasks specific to standards seeking a full-time position with a company seeking these skills. Key experiences are within Networking, Server Maintenance, Training, Hardware/Software installations and military. Clearance: Top Secret SSBI Programs knowledge: Windows Server 2003, WinNT 4.0 Workstation/Server, Active Directory, Windows 2000 Workstation/Server, TCP/IP/DHCP/Static IP, DNS, Veritas Backup Exec, MS Office 97/2000/ME/XP/2010, COTS/GOTS, IAVA, Norton Antivirus, FTP, FEDLOG, Cat 5/Fiber Optic Cabling, IIS, MS Proxy Server, Veritas Netbackup 4.0/4.5, Blackberry Enterprise server, and NetApp at the Expert level. MS Exchange Server 2010, MS Outlook 2010, Windows Server 2008, Lotus Notes Server/Client, CC: Mail, HTML, Unix/Linux/HP UX, Cisco Routers, Xylan Switches at the Intermediate level. Work History Hewlett Packard July 09 Present Electronic Data Systems Sept 2005 July 2009 Access Systems, April 2004 Sept 2005 Kforce (Feb 2004) San Diego Projects Network Administrator, U.S. Navy (1994 2004) Skills & Experience NETWORKING Over 19 years of experience in Information technology. Tasked with Administering Exchange and Print Servers as well as managing Active Directory for the largest Intranet in the world. Provided Tier 4 Level support for both external and internal customers on both NIPR and SIPR Networks. Created user profiles, LCS, public folders, functional accounts, Blackberry, and administrator accounts (Win2k User Admin/Win2k Sys Admin) Mailbox and Public folder restores, Exchange Server. Troubleshoot Active directory, Web support, Account, and Exchange Issues on a network of over 350,000 users. Researched and evaluated 10 LAN sites, designed network, installed LANs and computer hardware, installed and configured software and trained end users. Planned, coordinated, and implemented security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information. Designed an upgrade to an existing LAN system by installing updated network hardware, resulting in an increase in network speed from 10 megabytes to 100 megabytes. Developed network topology including Ethernet cabling. Ran cabling, interconnected hubs and switches, and configured workstations for network access which resulted in receiving a Navy Achievement Medal.
- 2. Smith 2 Worked with Wide area networks including international data and voice over dedicated lines and equipment. Internet Firewall administration. AS400 support and administration. Served as management advisor on issues relating to proper implementation of software and hardware upgrades to Program of Record Installations. Successfully handled complete installation of primary and backup domain controllers. Restructured and improved 2 classified and 2 unclassified networks. Installed and maintained Microsoft Windows NT 4.0 Security for 5,000+ user network. Maintain and support Windows NT 4.0 and Exchange Server 5.5 for 5,000+ user network. Managed exchange servers and clients in a single site as well as between sites, co- existence with foreign mail systems, migrations to exchange, and Internet support. Created mailbox objects, distribution lists, custom recipients, and public folders; Configured POP3 and HTTP. Administered the TCP/IP protocol suite in Microsoft Windows NT 4.0. Installed, configured and tested TCP/IP, IP addressing, IP routing, and Microsofts implementation of SNMP; Installed and configured DHCP, DNS, FTP, and WINS services on Windows NT/2000/XP. Modified computer operating systems including review, development, installation, analyzation and resolution of problems associated with operating systems and software configurations. Performed scheduled and unscheduled maintenance on over 3,000 computers and servers. Performed a complete relocation of IT Dept., including network cabling, computer room design, and office layout. Performed Nightly Backups and Restores for over 25 Different sites on the East and West Coast of the US supporting over 350,000 users and 50 different server farms. SERVER HARDWARE/SOFTWARE INSTALLATION Assembled hardware for NT servers. Installed Windows NT server hardware/software for servers. Loaded NT workstation software for over 900 workstations. Ran cabling and installed fiber optic ST/SC and CAT 5 connectors Installed MS Exchange Server for classified and unclassified servers. Installed Norton Antivirus Corporate Edition on Servers and Workstations Loaded all Device Drivers for all peripherals and internal Computer components for over 1,000 Desktop PCs and Laptops. Electronic Software Distribution (ESD) Pushed Software instances and installed software on the NMCI network. Hardware: Hard drives, Hubs, Printers, Scanners, PDAs, Media converters, UPS, Routers, Modems, Switches, Cabling and all internal computer components. CUSTOMER SERVICE Troubleshooting and correction of roaming profile problems for over 600 customers. Returned 100% access to LAN accounts.
- 3. Smith 3 Provided 24/7 technical support and training by telephone and in person. Provided Video Conferencing to Managers/Supervisors for Weekly and Monthly Meetings. TRAINING Trained and presented to over 300 technical and non-technical personnel in both group and individual settings using PowerPoint presentations on software applications. Reduced the number of service calls by 50%. Developed training materials and instructed several classes training employees in various operating systems, software, and hardware environments. Assessed training needs, coached and delivered one-on-one refreshers when necessary. Successfully managed a 4-person team to respond to trouble calls and take care of users problems in a timely manner. ADMINISTRATION Wrote daily, weekly, quarterly, and monthly reports involving inventories, system backup, status, training reports and performance evaluations. Maintained account database for 600 individuals; added, deleted, modified accounts and retrieved reports. Read technical reference manuals for communications hardware and software to perform root cause analysis. Installed and maintained TrackIT Helpdesk System. Maintained Hardware and Software inventory with an MS ACCESS Database Kept a RITA Inventory Database for over 1000 Pieces of computer equipment including CPUs, monitors, scanners, printers, PDAs and laptops. EDUCATION Network + Certification Security + Certification Juanita High School (Graduate 1994, Diploma) HONORS Navy Achievement Medal, 1996, 2001 for LAN/WAN Administration, US Navy 3 Good Conduct Medals, US Navy Letter of Commendation, 1999 for successful build of a Training Network on TCP/IP Technology and Maintenance of a Software Library for Over 5,000 Pieces of Software for over 500 Workstations/Servers.