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total quality management organizational excellence international entrepreneurship oviatt & mcdougall born global process theory import and export network theory internationalization vs globalization internationalization stages internationalization pros & cons leadership international entrepreneurship theory eclectic / economic theory competitive advantage innovation innovation management managing innovation technology transfer case studies alibaba alibaba vs amazon choquette e. at al. (2017) quality born global firms challenges export-oriented entrepreneurship role of entrepreneur six sigma rennie rise of born global firms steve jobs entrepreneurs difference between creativity and innovation francis and bessant open innovation early internationalization of technology firms paradigm shift geographically focused startups greg satell paradigm position process product 4p apple new technologies johanson & vahine dunning globalization internationalization meaning benchmark johanson & mattson amazon oli theory entrepreneurship uppsala model williamson global entrepreneurship global business integrity ethics six cs tqm implementation control charts scatter diagrams fish bone cause-and-effect diagrams pareto diagrams histograms check sheets flow charts tqm tools hkma quality award deming prize efqm model malcolm baldrige national quality award iso 9000: 2000 series of quality standards iso 9000 standards and awards quality management quality system quality assurance quality control dimensions of innovation space basic research disruptive innovation breakthrough innovation sustaining innovation types of innovation invention creativity theory of innovation joseph schumpeter peter drucker michael porter strategic planning effective control focus on customer requirements cooperation from employees continuous improvement in process commitment from employees communication motivation quality improvement culture recognition teamwork training trust elements of innovation culture status quo culture culture innovation culture mark zuckerberg pete cashmore jeff bezos drive results work collaboratively lead effectively dan buchner david magellan horth 5 top innovative leaders innovative thinking skills innovative thinking business thinking nine behaviors that drive innovation process how leadership can drive innovation leader–member exchange (lmx) theory path-goal theory competency model david gliddon innovation leader internationalization theories tqm awards the international organization for standardization management systematic management product excellence process excellence long term success improved morale employee involvement defect reduction customer satisfaction customer focus cost reduction continuous improvement timeframes of divergence and convergence finances connected isolation technology agnostic attitude and approach ambitious ideas wide-ranging exploration trust and commitment people innovation leaders innovation champions creative geniuses levels of innovation culture organization culture motivation for going global lower operational cost improve sales and profit performance act local think global multinational companies jvs and strategic partnership outsourcing and offshoring franchising licensing new legal and financial systems new government regulations new transportation geographical distances currency exchange rates international markets export promotion import substitution economic growth export skype oviatt multinational trader mojang ab import-export startup global startups dimensions of innovation culture quality tools quality team quality management system (qms) quality leadership quality culture quality control and quality assurance quality continuous improvement quality benefits problem solving kaizen introduction to quality implementing tqm global entrepreneurship index 2018 integrated manufacturing capability global distribution system supply chain tax benefits technological advantage economies of scale unique market opportunity declining home-country excess production capacity unique product(s) or service(s) competitive pressures profits