AGM, Program Manager - Process Management Competency
Industry
Human Resources / Recruitment
About
17 years of Experience in BPS Industry across various functions.
Currently - Performing the role of Program Manager - Process Management Competency across TCS BPS for all levels from Team Members, Team Leaders, Delivery Managers and Customer Leaders (Since October 2013). Previously performed the Role of Head - Training & Quality for Voice & Data - Credit Card Collections, Recoveries and Acceptance - Australia Geography - located at 4 centres - approx~500 FTE's., Additional Specialities: Audits (Quality Management System, COPC, CMMi, Internal Auditor), Trainings (Domain & Behavioral)
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