Kalyan has Nine plus years of IT experience that ranges from SaaS and On Premise Product Support processes, Strategy and Delivery, Customer Success, Escalation Management. Managed customer relationships and provided support to many key customers, earning a solid reputation for productivity, complex problem resolution and professionalism. Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues. Proactive self-starter known to initiate process and system improvements to increase personal and team productivity.
Specialties:
* API Management, Web/REST Services, Service-Oriented Architecture (SoA)
* Application security , Identity management, Web ...