6+ yrs. of experience working with a wide Network of Cross-Functional Teams spanning across Product Management, Customer Service,Consulting & Product Support Experience in Telecom Domain with track record in Project Management, Technical and Commercial Deliverance.
Professional experience in the Telecom Call Center industry in Genesys platform(7.X,8.X)Avaya(CM, CMS, AES,WFO ) systems,Verint ( QM & WFM ), Nortel (CS1000). My expertise includes installation, maintained and support of Call Centre Technology.
Effective communicator with good presentation skills, relationship building & interpersonal skills, strong analytic, problem solving & organizational abilities.
Responsible & Self-mot...
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