Personal Information
Organization / Workplace
Malaysia Malaysia
Occupation
Head of Customer Experience (Cluster Countries) at ZALORA Group
Industry
Retail
About
A customer experience professional by choice. I'm a firm believer of delivering exceptional experience to customers. Drives the team with inspirational leadership and empowerment to develop talent in fulfilling their personal goals.
1) Successfully set up an insurance telemarketing call centre that generates revenue in excess of RM3 Million a month.
2) Innovated call centre scheduling to deliver cost saving of USD50K annually
3) Build and optimized sustainable processes of a start up. Developed a customer experience blue print to enhance CSAT
4) Insourced and delivered cost saving of EU4K euros monthly
5) Delivered incremental value of CSAT and NPS
6) Managed disaster recovery w...
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