Personal Information
Organization / Workplace
Brisbane, Australia Australia
Occupation
Re-engineering Consultant at GENPACT
Industry
Finance / Banking / Insurance
About
• Analytical solution driven quality professional with more than 10 years of experience in knowledge processing, back office operations, customer services and launching & implementing world class performance frameworks like Six Sigma, Balanced Scorecard and COPC in an services environment
• Proven ability to lead and mentor key company projects aimed at strategic cost reduction, process optimization, increasing efficiency & effectiveness, market share and customer satisfaction
• Well versed in managing and motivating teams for running successful operations & extensive experience of developing procedures, service standards & operational policies for business excellence
Specialties:
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