* Human Centered Design/Design Thinking
* Customer Centricity
* Customer Experience Management/Customer Experience Design
* CRM (operational and analytical)
* Loyalty Management
* Innovation
* Business Development
SPECIALITIES: Proven successes in customer management, loyalty programmes, CRM, 1to1 marketing, Customer Experience Management initiatives, Human Centered Design methodologies, cross functional/organisational project management in company cultural change initiatives, good knowledge of company cross functions mainly marketing, customer service, information technologies in customer management
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