- Ensure that all department staff perform duties in accordance with hotel policy
- Prepared regular rooms revenue and expenditure forecasts and report.
- Recommends hotel rack rates to the management team to maximize occupancies and achieve budgets.
- Monitors GSS Score and encourage associate to achieve goal
- Up selling Program and Training
- Reservation and Revenue procedure
- Loyalty Program / Marriott Rewards
- Monitors the department staff regarding to their performance to ensure an efficient Front Office Operation.
- Ensures that all systems relating to stock control and distribution of room items are followed.
- Handles all daily problems or complaints to maximize guest satisfac...
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