Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Vice President of Service Excellence
Industry
Technology / Software / Internet
About
Recruited to develop and execute a business transformation to institutionalize operational excellence and evolve the customer experience in the Customer Support Organization of Wolters Kluwer’s domestic tax division. This role is directly responsible for the software support strategy and leads a staff of approximately 350 FTEs with responsibility for ~$600M revenue.
Key Responsibilities:
• Communicate the business strategy in an inspiring and motivating manner to all layers of the organization.
• Institutionalize a metrics-driven approach to performance and experience evaluation and management.
• Lead a comprehensive talent review of the organization to assess job roles, define...
Contact Details