Consumer engagement
- Online operation, Support section of all EU corporate websites
- Online journey and cross channel utilisation strategy
- Content creation and FAQ across 26 languages
- Social and reach strategies
- Device Content integration
Contact Centre Operations
- Strategy, Direction and overall budget ownership
- Set-Up and Performance management (direct and outsourced)
- Contact Centre Segmentation
- Quality Control
- Automation and System integration (VoIP/CRM)
- Country expansion (Eastern Europe geography) and Offshoring
Business Intelligence
- Overall Service related reporting
- Cost, product quality, operations quality, consumer insight and consumer jorurney
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