Part of developing offshoring GfK organization with main responsibilities to supervise, manage and lead the team to ensure long term organizational success. Responsible for setting of the department strategies for development, productivity improvement (utilization and efficiency), process optimization, etc. Supervising smooth operation of the daily activities including reaching deadlines, SLAs tracking and KPIs met, organizing the daily tasks and delegating them to the Team Leaders and monitoring the results. Facilitating bottom鈥搖p and top鈥揹own multichannel communication with clients from various countries (DE, AT, BE, NL, RU, FR, GB, ZA, KZ, SI, HR) covering more than 100 product gr...
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