Senior Business Analyst and Project Manager in banking sector. Diverse background with a blend of creativity, project management, customer-support skills and commitment to excellence.
Specialties:
- Customer Relationship Management
- Digital Banking
- Road Maps for Customer Experience
- Business Process Improvements initiatives for Consumer/Retail Banking
- Enterprise Relationship Based Pricing Systems
- Online Marketing (Consumer)
- Implementation of Corporate and Consumer Internet Banking application
- Project Management
- Production Support/Service Management
- Contract Negotiation
- Vendor Management