Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Senior Manager, Global Client Services
Industry
Technology / Software / Internet
About
Set strategic direction and direct operations of 18-member Client Services organization and provide technical direction to 11 non-US support technicians. Manage 5 remote global Service Desk technicians. Set desktop computing and mobile device management (MDM) strategies. Drive testing and implementation of new technology. Establish and manage vendor relationships. Manage computer rollout/upgrade projects. Manage operating expense and capital expense budgets.
• Integrated two client service organizations into a single, cohesive organization utilizing a single set of support processes and support/management tools.
• Managed and provided strategic direction of a SCCM 2007 to SCCM 2012 ...
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