Manager 鈥� ITSM Service Design and Transition (TTO) at Government of Ontario
Industry
Technology / Software / Internet
About
An ITIL Service Manager certified professional holding an Applied Bachelor of Computer Science Degree engaged in over twenty years Government Sector experience.
Proven experience in oversight of complex, broad scope, with IT Service Management initiatives directed in Business Transformation.
Supported Ontario Government ITIL Standard Development and Implementation;
鈥� Incident, Problem, Change, Service Level; Management
Development of Major Incident Protocol for Ontario Public Service(OPS) Critical Services.
Work with Business Relationship Management in identifying and addressing Customer/Client Business requirement.
Support Customers/clients to define user needs, business rules, po...
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