Online Customer Support Program manager today. Lead for Cloud & Smarter Infrastructure (Tivoli) migration to the IBM Support Portal and have assisted with 26 acquisitions, migration planning and movement to IBM.com online resources. Program Manager for Cloud & Smarter Infrastructure Social Media. You can find us at @TivoliSupport on twitter and facebook.com/IBMTivoliSupport
Past roles, management, product planning, customer situation management, programmer on several OS's, primarily z/OS, but have worked extensively with distributed systems. Many public speaking experiences (100's), on technical topics and customer adoption of the IBM Support Portal.
Specialties: The postings on this...
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