QUALIFICATIONS
Dedicated, results-oriented professional with proven ability to inspire and effectively manage change to drive tangible results in customer service and satisfaction, call handling, quality assurance and issue resolution. Over the past 15 years I have been heavily involved in Call Center management/operations and have held many leadership positions. My background includes advanced education in organizational development combined with solid, progressive experience managing people, call center operations, projects and resources for maximum impact and goal attainment. Energetic, encouraging leader, trainer and problem solver with passion for positive change.
SPECIALTIES
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