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LAURIE R. STOTT
164 Gifford Street ? Norwich, CT 06360 ? 860-237-1546 ? lauriestott@outlook.com
~ GOAL-ORIENTED TEAM PLAYER OFFERING EXTENSIVE CUSTOMER SERVICE AND SALES EXPERIENCE ~
* Cash Handling * Marketing * Public Speaking
* Customer Service * Networking * Staff Training
* Management * Promotions * Sales
PROFILE
Trustworthy and results-oriented professional with diverse experience working in banking and retail sectors. Keen ability
to multi-task, achieve goals and implement creative problem solving strategies. Excellent customer service aptitude.
Outstanding interpersonal and communication skills; maintain composure when working with difficult customers. Team
player; easily establishes rapport with clients and co-workers. Proficient in banking software including Miser, Ampersand
and Argo. Familiar with Microsoft Word and the internet. Associate of Science Degree.
EMPLOYMENT HISTORY
Service Associate (Teller) Liberty Bank, Norwich, CT 2013 C 2014
? Processed online banking transactions in high-volume office, averaging 200-300 customers per day
? Analyzed customers¨ needs and identified appropriate products and or services
? Provided consistent high level of customer service to ensure satisfaction
? Settled ATM, balanced general ledger accounts, balanced vault daily
? Adhered to cash level standards and shipped/ordered money accordingly on weekly basis
Esthetician/Department Lead Elizabeth Arden Spas, Red Door, Mystic, CT 2010 C 2013
? Sold appropriate add-on services and retail products maintaining 30% service-to-retail product ratio
? Instructed, motivated and evaluated team of six staff members
? Participated actively in annual training summit, discussed current industry trends, technology and staff
development methods
? Performed wide variety of facial services in high-end spa environment
Esthetician/Makeup Artist Eastern Connecticut Dermatology, Groton, CT 2008 C 2010
? Assisted in medical spa start up
? Interviewed vendors and selected products for spa use
? Developed brochures, menu protocol, and office signage; created eye-catching product displays
? Marketed products and services to patients via in-person introductions
Owner/ Technician The Good Face Place, Niantic, CT 2007 C 2009
? Marketed business to existing salon clients
? Networked with area business, organizations, participated at local community events to promote services
? Developed marketing material including brochures, signage, spa menu and advertising materials
Instructor Brio Academy of Cosmetology, Willimantic, CT 2007 C 2008
? Instructed 600-hour course in Esthetics
? Evaluated students¨ progress, identified corrective actions
? Developed and implemented daily curriculum and related activities to provide students with optimal education
Assistant Manager Peoples United Bank, East Lyme, CT 2004 C 2007
? Rapidly promoted through positons of increased responsibility: Teller, Management Trainee, Assistant Manager
? Motivated, trained and mentored team of four to six representatives to meet and exceed aggressive sales goals
? Achieved operational excellence thru implementation of successful customer service and banking strategies
? Visited prospective businesses to promote Bank¨s business products and services
? Telemarked existing clients to retain and expand banking relationship
? Actively participated in CRA initiatives
? Managed operations to ensure adherence to stringent audit and security standards
EDUCATION
ASSOCIATE OF SCIENCE DEGREE, BRIARWOOD COLLEGE, Southington, CT

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laurieresume1

  • 1. LAURIE R. STOTT 164 Gifford Street ? Norwich, CT 06360 ? 860-237-1546 ? lauriestott@outlook.com ~ GOAL-ORIENTED TEAM PLAYER OFFERING EXTENSIVE CUSTOMER SERVICE AND SALES EXPERIENCE ~ * Cash Handling * Marketing * Public Speaking * Customer Service * Networking * Staff Training * Management * Promotions * Sales PROFILE Trustworthy and results-oriented professional with diverse experience working in banking and retail sectors. Keen ability to multi-task, achieve goals and implement creative problem solving strategies. Excellent customer service aptitude. Outstanding interpersonal and communication skills; maintain composure when working with difficult customers. Team player; easily establishes rapport with clients and co-workers. Proficient in banking software including Miser, Ampersand and Argo. Familiar with Microsoft Word and the internet. Associate of Science Degree. EMPLOYMENT HISTORY Service Associate (Teller) Liberty Bank, Norwich, CT 2013 C 2014 ? Processed online banking transactions in high-volume office, averaging 200-300 customers per day ? Analyzed customers¨ needs and identified appropriate products and or services ? Provided consistent high level of customer service to ensure satisfaction ? Settled ATM, balanced general ledger accounts, balanced vault daily ? Adhered to cash level standards and shipped/ordered money accordingly on weekly basis Esthetician/Department Lead Elizabeth Arden Spas, Red Door, Mystic, CT 2010 C 2013 ? Sold appropriate add-on services and retail products maintaining 30% service-to-retail product ratio ? Instructed, motivated and evaluated team of six staff members ? Participated actively in annual training summit, discussed current industry trends, technology and staff development methods ? Performed wide variety of facial services in high-end spa environment Esthetician/Makeup Artist Eastern Connecticut Dermatology, Groton, CT 2008 C 2010 ? Assisted in medical spa start up ? Interviewed vendors and selected products for spa use ? Developed brochures, menu protocol, and office signage; created eye-catching product displays ? Marketed products and services to patients via in-person introductions Owner/ Technician The Good Face Place, Niantic, CT 2007 C 2009 ? Marketed business to existing salon clients ? Networked with area business, organizations, participated at local community events to promote services ? Developed marketing material including brochures, signage, spa menu and advertising materials Instructor Brio Academy of Cosmetology, Willimantic, CT 2007 C 2008 ? Instructed 600-hour course in Esthetics ? Evaluated students¨ progress, identified corrective actions ? Developed and implemented daily curriculum and related activities to provide students with optimal education Assistant Manager Peoples United Bank, East Lyme, CT 2004 C 2007 ? Rapidly promoted through positons of increased responsibility: Teller, Management Trainee, Assistant Manager ? Motivated, trained and mentored team of four to six representatives to meet and exceed aggressive sales goals ? Achieved operational excellence thru implementation of successful customer service and banking strategies ? Visited prospective businesses to promote Bank¨s business products and services ? Telemarked existing clients to retain and expand banking relationship ? Actively participated in CRA initiatives ? Managed operations to ensure adherence to stringent audit and security standards EDUCATION ASSOCIATE OF SCIENCE DEGREE, BRIARWOOD COLLEGE, Southington, CT