As an IT Service Level Management resource responsible for the development and implementation of ITIL processes and best practices at the USARC G-2/6 using ITSM integrated tools.
Conduct requirements analysis and information gathering by meeting with representatives within the USARC, RSCs and installations. Analyze data related to current processes. Identify gaps within IT operations current practices and provide solutions in which to resolve those gaps using ITIL best practices.
Develop and improve processes using ITIL best practices. Develop and execute a plan which will utilize the IT resources and provide the organization the best benefit. Provide effective solutions in accordance ...
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