Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Workstream leader/project manager- Customer Services. Key Output 2 (Thameslink Programme)
Industry
Logistics / Supply Chain
About
Railway professional, with a strong and varied background in Railway operations and management.
I have experience of;
• Project managing large infrastructure changes and new rolling stock introductions
• Managing station ‘Access contracts’ including TOC and Network Rail managed facilities
• Rail franchise bid preparation and writing
• Accessibility and Inclusion, in terms of improving the customer offer as well as maintaining legal compliance
• Contract Management of a £multi-million outsourced Customer Contact Centre, which operated over multiple sites.
• Stakeholder liaison, including Local Authorities, ATOC, the Department for Transport, Industry Ombudsmen and ...
Contact Details