鈥� Recommended specifications & configurations for clients鈥� new computer and mobile device acquisitions based on research on emerging trends in technology.
鈥� Researched & evaluated remote support tools (desktop and mobile), critical in supporting Bomgar Secure Remote Support Software as EITS鈥檚 solution for secure remote support.
鈥� Assisted in migration from Windows XP to Windows 7 on UGA campus.
鈥� Managed primary client support for the UGA Exchange service for approximate 100 VIP clients and provided primary support for a variety of mobile devices (e.g., RIM Blackberry, Windows Mobile, Google Android, and Apple iPhones).
鈥� Developed a user manual and training course for d...
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