What is designerly about service design?
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Graphic Design, Design Interactions pathway, Year 2 Central Saint Martins 5.11.14 This presentation, aimed at design students, explains what service design is, its similarities and differences with other design disciplines, and how I personally position myself.
What is designerly about service design?
- 1. what is designerly about service design? @liorsmith | liorsmith.wordpress.com
- 2. what is service design? definition @liorsmith | liorsmith.wordpress.com This is Service Design Thinking, 2012 when you have two coffee shops right next to each other, and each sells the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. - 31 volts service design, 2008
- 3. what is service design? process @liorsmith | liorsmith.wordpress.com Design Council, 2005,designcouncil.org.uk
- 4. what is service design? process @liorsmith | liorsmith.wordpress.com Shift, 2014, shiftsurrey.org
- 5. what is service design? examples: adopt a grandma @liorsmith | liorsmith.wordpress.com
- 6. what is service design? examples: kensington & chelsea circle @liorsmith | liorsmith.wordpress.com
- 7. what is service design? examples: lantern @liorsmith | liorsmith.wordpress.com FutureGov, 2014, thisislantern.com
- 8. what is service design? value of approach compared to traditional methods @liorsmith | liorsmith.wordpress.com http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu-ral_ meeting_city_council,_Toronto,_9th_January_1911.jpg
- 9. what is service design? design skills needed @liorsmith | liorsmith.wordpress.com - be creative - visual communication - lead design process: inspiration research more ideas - extra specific design skills
- 10. do designers need specialisms? @liorsmith | liorsmith.wordpress.com
- 11. do designers need specialisms? expert service design skills needed @liorsmith | liorsmith.wordpress.com - design thinking - co-design - customer journey mapping - communication with non-designers
- 12. do designers need specialisms? expert service design skills needed @liorsmith | liorsmith.wordpress.com - design thinking - co-design - customer journey mapping - communication with non-designers
- 13. do designers need specialisms? expert service design skills needed @liorsmith | liorsmith.wordpress.com - design thinking - co-design - customer journey mapping - communication with non-designers
- 14. do designers need specialisms? expert service design skills needed @liorsmith | liorsmith.wordpress.com - design thinking - co-design - customer journey mapping - communication with non-designers
- 15. do designers need specialisms? dont we all need basic visual communication skills? @liorsmith | liorsmith.wordpress.com Chiara Galiano, Jan 13, 2014, visual.ly/customer-journey-map
- 16. do designers need specialisms? Id be a terrible fashion designer i made this cape. it was slippery satin. i never want to make any clothes ever again. @liorsmith | liorsmith.wordpress.com
- 17. what is designerly about service design? @liorsmith | liorsmith.wordpress.com
- 18. what is NOT designerly about service design? @liorsmith | liorsmith.wordpress.com
- 19. @liorsmith | liorsmith.wordpress.com service design and the design world
- 20. if youre interested more resources for you events: nesta talks futuregov thursdays design against crime service design jam @liorsmith | liorsmith.wordpress.com http://shiftsurrey.org/2014/04/shift-guide/ http://www.nesta.org.uk/blog/making-diy-toolkit https://pbs.twimg.com/profile_images/899435263/ dactwitter_logo.png http://madlab.org.uk/content/tag/nesta/ http://thisisservicedesignthinking.com/img/buch.png post-grad: CSM - talk to Matt Malpass RCA service design course Kingston sustainability organisations: livework participle STBY helen hamlyn centre learning: this is service design thinking helsinki design lab service design network shift surrey guide DIY toolkit
- 21. if you are a designer, what kind of designer are you? @liorsmith | liorsmith.wordpress.com