Performance improvement and organizational development professional with more than 18 years combined experience impacting leadership effectiveness, operational performance, and customer/patient satisfaction in diverse organizations spanning multiple industries. Proven ability to confidently facilitate groups of 2 鈥� 200, lead projects to successful and timely completion, recognize opportunities for improvement and inspire others to optimize individual performance by aligning all sights on a singular strategic vision. Industries: healthcare, manufacturing, call center, mortgage banking, government, aviation, non-profit, retail sales
Specialties: Lean Healthcare , ProSci change management, .
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