Personal Information
Organization / Workplace
Austin, Texas Area United States
Occupation
Dell Community Forum - Customer Care Board Manager at Dell, Inc.
Industry
Technology / Software / Internet
About
Consumer Advocate, Dell Community Forum Customer Care Board Manager
Specialties: Certified Social Media & Community Professional and #SocialSME Mentor
Customer escalations: Elevated Executive Escalations
Core teams: Social Media Outreach at Dell
Cross functional teams: Dell Community, Twitter, LinkedIn, Facebook
Online communities: Dell Community Forum Customer Care Board
Resolution rate: 94%
Global operations: Global Social Media
Global training: Mentor
First online
Social media listening
Blog post
Messaging
Social media programs
Global program
Multiple cross functional
Customer community
Social media properties
Systemic issues
Executive communication
Service levels
Contact Details