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Greater Seattle Area United States

Senior Program Manager - Work From Home program, Seller Services

NGO / Public Service

Single threaded leader for the Seller Support Work From Home (WFH) program, which provides a cost-effective lever to help manage captive contact volume growth of 30+% year-over-year while providing a remarkable and reproducible Amazon Seller and Associate experience. • Published WFH business case 6 pager for additional investment in the WFH program, which includes a net cost benefit model resulting in an annualized savings of almost $1.4 MM in opex, $2 MM in capex, a new site-based capacity model, and opportunities to reduce Associate attrition by 14X and increase Associate engagement by 80 bps. • Defined a detailed 2015 WFH roadmap and a 2016-2017 roadmap to move from a WFH model...