Personal Information
Organization / Workplace
São Paulo Area, Brazil Brazil
Occupation
Analista de Sistemas Mainframe na CEF - Caixa Econômica Federal
Industry
Technology / Software / Internet
About
- Background skills as Project Manager, Functional and Systems Analyst
- Business Analyst on projects for Utilities (distribution of Water / Gas / Energy)
- Business Analyst on projects guided by eTOM (enhanced Telecom Operations Map)
- Process Modeler in areas like Voice Recognition, Telecom Billing, Customer Care (CRM), Credit Card and Insurance
- Technical skill as Mainframe System Developer
- Member of Offshore teams working with people from several countries speaking English
- Accomplishment of SAP SD Academy and case study implementation
Specialties: Utilities, Telecommunications, eTOM, project manager, PMI, PMO, Functional, BPMN, ITIL, credit card, insurance, contact center, b...
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