At Babajob as a Process Trainer I am,
- Assisting managers in preparing Training Modules.
- Coordinating with ADMIN & HR desk to make arrangements to conduct training sessions smoothly.
- Taking feedback from trainees on training sessions
- Providing the management with the daily, weekly, and monthly written feedback.
- Refresher Training.
- Developed and organized scripts and resource materials.
- Reviewing and editing training curricular for team.
- Developed, conducted, and monitored training for employees.
- Preparing the Questionnaire for Customer Support Team.
- conduct training for New hires & have implemented TNA & TNI
- As an new implementation we brought CSAT as a part
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