OVERVIEW:
鈥� 9+ years of total experience in IT including Technical support, Application support and QA.
鈥� Seeking a Support role challenge in any location or industry and available for start immediately.
SUMMARY:
鈥� Experienced in the Customer Support/Technical support of applications, Network devices and Security.
鈥� Extensive experience in Problem/Change Management
鈥� Application support / Incident management by overseeing and providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents on production environment.
鈥� Well versed with Project Management best practices (PMBOK) and ITIL v 3.0 best practices for S...
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