Personal Information
Organization / Workplace
Richmond, Virginia Area United States
Occupation
CRM Consulting Manager
Industry
Technology / Software / Internet
About
CRM practitioner with over 10 years’ experience (Wipro since Aug 2004) spanning across various industries from a leading beer manufacturer, grocery retailer and global financial services organization Experience of managing large CRM programs (1-2 MM) using metrics based onsite-offshore delivery model. Played leadership roles, all of them in customer facing positions, on multiple CRM engagements across various functional areas such as Trade Promotions Management, Sales Force Automation, Call/Contact Centre, Marketing, Loyalty, Securities Client Onboarding
Global experience – Worked in US for 6 years (Mid-West, West Coast and East Coast) and working in UK during the last one year on a gl
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