# Attend Kick off support and maintenance handover meetings to understand project scope and review Service Level Agreement (SLA) of the support contract on the Functional Requirements and Specification (FRS)
# Provide monthly reports highlighting the major/minor issues for the operational kick off meetings to manage crisis, perform action plan follow-up and study change requests with solution sales
# Manage customer relationships and technical support requests on-site ensuring good relationship with customers by providing a transparent, fluent and positive communication
# Maintain the system on daily basis and ensure smooth running of the application and service performance
# Manage bac...
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