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Egypt Egypt

Incident management specialist at Orange Business Services

Technology / Software / Internet

Provide Second tier customer technical support for messaging and security solution by providing advanced troubleshooting and solutions for the customers incidents on the following products and devices: • Juniper Firewalls (Netscreen, SRX) • Juniper SSL • Juniper IDP • Bluecoat Proxies • Checkpoint Firewall • Cisco IronPort • F5 BIGIP LTM • Fortinet UTMs • Microsoft Active Directory, Exchange and Lync 2013 • MobileIron and blackberry mobile management solutions. - Coordinate with all the necessary departments or vendors to achieve fault resolution within SLA definitions. - Managing Technical and managerial escalations as part of the incident management process. - Ensure the resolution of ...