Incident management specialist at Orange Business Services
Industry
Technology / Software / Internet
About
Provide Second tier customer technical support for messaging and security solution by providing advanced troubleshooting and solutions for the customers incidents on the following products and devices:
鈥� Juniper Firewalls (Netscreen, SRX)
鈥� Juniper SSL
鈥� Juniper IDP
鈥� Bluecoat Proxies
鈥� Checkpoint Firewall
鈥� Cisco IronPort
鈥� F5 BIGIP LTM
鈥� Fortinet UTMs
鈥� Microsoft Active Directory, Exchange and Lync 2013
鈥� MobileIron and blackberry mobile management solutions.
- Coordinate with all the necessary departments or vendors to achieve fault resolution within SLA definitions.
- Managing Technical and managerial escalations as part of the incident management process.
- Ensure the resolution of ...
Contact Details
Users following Mahmoud H. ElKhawaga (CEHv8, JNCIA, CCNA Security)
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